Returns & Exchanges

Please review our returns and exchanges policy below before submitting a request through our Return Portal.

Return Portal

One of our customer service representatives will be happy to assist you via email, web chat, or Facebook.

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To be eligible for a return or exchange, your item must meet the following criteria:

- Item must be unused and in the same condition that you received it
- It must be accompanied by the original packaging
- Include a print out of your order confirmation
- Must notify us within 30 days of receiving the item
- Our policy lasts 30 days. If 30 days have gone by since you received your purchase, and you have yet to notify us about a possible return or exchange, unfortunately we can’t accept your return or exchange.

Gift cards, decals, stickers, face masks, books, VSSL products, candles, water bottles, growlers and limited edition or custom items are not returnable.

To complete your return, we require a receipt or proof of purchase.

Return Policy

To be eligible for a return or exchange, your item must meet the following criteria:

- Item must be unused and in the same condition that you received it
- It must be accompanied by the original packaging
- Include a print out of your order confirmation
- Must notify us within 30 days of receiving the item
- Our policy lasts 30 days. If 30 days have gone by since you received your purchase, and you have yet to notify us about a possible return or exchange, unfortunately we can’t accept your return or exchange.

Gift cards, decals, stickers, books, water bottles, growlers, VSSL products, candles and limited edition or custom items are not returnable.

To complete your return, we require a receipt or proof of purchase.

Sale Items

Only regular priced items qualify for refunds or store credit. Unfortunately sale items cannot be returned. You may still use the Return Portal to process an exchange.

Exchanges

Please visit the Return Portal and have your order number ready to process an exchange.

We only replace items if they are defective or damaged.

Return Shipping

Once your return request has been approved through our Return Portal, a shipping label will be provided for you to print and attach to your return package.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item. Wolfe Co. is not responsible for lost or stolen packages.

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